# Refund and Returns Policy
## Return Period
All customers have **30 days** from the date of delivery to return items for a full refund, provided the items meet our return conditions outlined below.
**EU Customers – 14-Day Cooling-Off Period**
If you are an EU consumer, you also benefit from a 14-day cooling-off period. You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
## Return Conditions
Returned items must be:
– Unused and unworn
– In their original condition with all tags attached
– In the original packaging
– Accompanied by proof of purchase
## How to Return an Item
1. Contact us within the return period:
– Email: info@Bijou.Box
– Phone: +44 789939609
– WhatsApp: +44 789939609
2. Provide your name, order number, and reason for return
3. We will send you a return authorization number and detailed return instructions
4. Package the item securely in its original packaging
5. Send the package to the address we provide
6. Once we receive and inspect your return, we will process your refund within 10 business days
## Items That Cannot Be Returned
– Earrings (for hygiene reasons)
– Items with broken seals after shipping (for hygiene reasons)
– Items damaged by normal wear and tear
We reserve the right to refuse returns at our sole discretion.
## Return Shipping Costs
Unless the item is defective or we have made an error, the cost of return shipping is the responsibility of the customer. If you do not receive clear information about return shipping costs at the time of purchase, we will cover the return shipping.
## Refund Processing
– Refunds are processed within 10 business days after we receive your returned item
– Refunds will be issued to your original payment method
– For EU customers cancelling within the 14-day cooling-off period, we will refund the full purchase price and original standard shipping cost (but not express shipping fees)
## Contact Information
– Email: info@Bijou.Box
– Phone: +44 789939609
– WhatsApp: +44 789939609
– Address: 6 Admirals Yard, Low Road, Leeds LS10 1AE
Our customer service team is available Monday to Friday, 9 AM to 5 PM GMT.
## Special Circumstances
– We cannot offer refunds for orders lost due to incorrect shipping information provided by the customer
– If delivery fails and redelivery/collection is not arranged within 18 business days, the item will be returned to our headquarters
– For incorrect or incomplete shipping addresses, we cannot guarantee package return to our headquarters
## Frequently Asked Questions
**Q: How long does it take to process my refund?**
A: Refunds are typically processed within 10 business days after we receive your returned item.
**Q: Who pays for return shipping?**
A: Unless the item is defective or we made an error, return shipping costs are the customer’s responsibility.
**Q: Can I exchange an item instead of returning it?**
A: Currently, we only offer refunds. If you’d like a different item, please place a new order.
**Q: What if my item arrives damaged?**
A: Please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you.
